Shipping & Returns

Ordering from Inolyo is risk-free: a tracking number on every order, a customer service team that answers, and 60 days to change your mind.

See the Precision Strap


Your order, step by step

1. Processing

Your order is checked and prepared. You receive a confirmation email.

2. Dispatch — your tracking number arrives

As soon as the package leaves, you receive a tracking link by email. You know where it is at all times.

3. Delivery

Home delivery anywhere in the United States. Your order ships within thirty (30) days of purchase at the latest. If we cannot meet that, we email you and you choose: wait, or cancel and get a full refund.

Shipping costs

$4.90 flat. Free on orders over $59. The exact amount is shown before you confirm payment, with nothing added on delivery.

Packages shipped separately

If you order several items, they may ship from different warehouses and arrive as separate packages a few days apart. No extra charge to you.

Shipping method

We offer standard home delivery only. No pickup points, no express option.


60 days to change your mind

Strap not right for you? You get a full refund, for 60 days, no questions asked.

No original packaging needed. Sale orders are covered like every other order.

To use it: email contact@inolyo.fr with your order number. We send you the return address within 48 business hours. Return shipping is at your expense. Your refund is issued no later than 14 days after we receive the product, and usually much sooner.

Try it risk-free


A problem with your order?

Your package has not arrived

Email contact@inolyo.fr with your order number. We track it down and tell you where it is. If it is lost, we ship a replacement or refund you. Your call.

You ordered Buy 1 Get 1 Free and only received one strap

Tell us with your order number and we send the second one. No argument.

The product is damaged or wrong

Replacement or refund, return shipping on us. You pay nothing.

You want to change or cancel your order

Email us as soon as you can. As long as the package has not shipped, we can fix the address or cancel.


A question, someone answers

📧 contact@inolyo.fr — reply within 48 business hours

The most common questions — arthritis, meniscus, knee size, running — are covered on our Frequently asked questions page.


Try it, you risk nothing

60 days to change your mind. Full refund, no questions asked.

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