Contact

Have a question about your order or the patellar strap? Write to us at contact@inolyo.fr or via the form below. We respond to every message within 48 business hours.

Are you expecting an order? Please include your order number in your message: we will find your package faster.

The answer might already be here

"What is the status of my order?"

Please allow 2 business days for preparation, then 8 to 12 business days for delivery. A tracking number will be sent to you by email as soon as the package is dispatched — remember to check your spam folder.

"I want a refund."

You have 60 days, no justification required. Write to us with your order number, and we will send you the procedure to follow within 48 hours. See conditions →

"Is the strap suitable for my knee?"

Osteoarthritis, meniscus, patellofemoral pain syndrome, morphology, running: detailed answers are on our Frequently Asked Questions page.

"My payment was refused."

No amount has been debited. This is almost always a security verification to be validated in your bank's app: restart the payment while keeping your app open.

"Who are you?"

A French company, a single strap, a customer service that responds. Learn more →